Terms Of Service & FAQ

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    Our goal is to provide a range of options that are flexible to your specific needs. 

    We at Digital Web4U have build websites over time, and in that time we have gained a vast amount of experience and knowledge. We crafted this FAQ page to include many of the frequently asked questions we have answered over the years. 

    Frequently Asked Questions

    Payment Terms

    There’s not one single answer to this question because the scope of each website varies based on the project or monthly service. To that end, we have designed our pricing to be flexible to accommodate all budgets, and do not oversell beyond your requirements.

    The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start from £125 for basic business sites and range upward depending on your unique needs.

    To give you an idea of the costs, we ask a series of questions to assess your needs.
    We find the most transparent and straight forward to quote is based on the number of pages on each website. We provide a range of regular packages based on the number of pages required for each client’s website. We also offer related marketing services such as SEO, graphic design, email marketing content marketing and more- covered in-depth within their own sections below. 

    Payment varies based on the service, however, most services require advancement payment. For websites, we do sometimes offer a 50% deposit, 50% payment on delivery option. (Go Live). 

    We offer a variety of payment options, varying from a one-time, up-front payment, a 50% deposit, or monthly payments. Please note, that monthly payment requires a signed contract.

    Our goal is to help you budget for the expense in whatever way possible. We accept bank transfers, PayPal, and all major credit cards.

    We provide project-based services, as well as monthly subscriptions
    Our services are monthly paid as you go. If notice is given before each month’s renewal, you have the option to discontinue the monthly subscription. Monthly subscriptions are paid in advance of each month.

    We supply budget packages which will help get you online with a nice-looking and modern website fast



    Website Design

    This is a question we get asked all the time and unfortunately, the answer is: it varies.

    Every business has unique requirements and every customer has different objectives. We provide online packages for budgetary prices. Through planning and discussion, we’ll be able to understand your requirements and then be able to estimate a project.

    More complex sites can take months of design and development; others can take a few weeks.

    On average, we aim to have your new website live in 5-10 days turnaround. The functionality and number of unique website pages play a role – more complex sites will take more time to develop.

    The pace of each web design project varies by client. Project variables include how soon the content is ready, your availability with feedback all this affects the speed of completion

    Design Brief

    Create your web design on our website or by emailing us.

    Initial draft

    We’ll send over the site draft within 3 working days.

    Tweaks & revisions

    Complete change requests to fine tune your site

    Website launch

    We’ll get your site live and publish to Google.

    Yes, the website is 100% entirely owned by you. We can host your website, or use you can have your own account with a web host we recommend. If for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

    You will own the website. We can host this for you, and provide you with user access to WordPress. If you so wish, you can have the website transferred to our web host with your own account- or you can choose to migrate

    Just WordPress!. 30%+ of the websites on the internet – and most of the SMB market, rely on WordPress as their websites content management system (CMS) and shopping cart. WordPress is the market leader, due to its flexibility, large ecosystem along with being SEO friendly.

    The WordPress page editor continues to improve and with premium plugins, the user experience gets better each month! Page builders combine with the power of WordPress, creating unlimited design potential!

    For e-commerce sites, we use Woo-commerce with WordPress.

    Not at all! We work with clients all over the UK and even some international clients in Europe and the US. We use a range of internet tools that facilitate working remotely including video conference calls, screen sharing and more.

    Yes! You can access and edit your website content using the WordPress page editor, as well as using our page builder. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well provide you with a training session to help get you on your way. 

    We can! We provide on-going support for many of our clients. This is either a monthly fee, or by the project. 

    We won’t disappear once the site is launched. We live and breathe web design and marketing, so we aren’t going anywhere anytime soon! Just give us a call or send an email and were here to help you help again!


    Yes, we ensure your website looks great on a variety of devices including mobile, tablet and desktop. 

    It depends! Some of our clients want us to design from start to finish, even creating the website content such as text copy and images. Other clients prefer more input on the finished design, and in this case, your input and feedback are crucial to this process. We’ll start with a lot of questions about your design goals, specific needs, your preferences, your buyer persona and more. Then we work with you to develop just the right look and functionality.

    Potentially for a short time. However, in the longer term, we only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that we design. You can arrange a chat with us to let us know what your current status is

    Yes. We will help you source free stock photos from a range of websites sites. For a fee, we also have photographers and videographers produce custom photography and videos for your website.

    We work with a wide range of industries within the SMB market including B2B, B2C and non-profits across many business industries. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals. 

    Over the years, we’ve helped many companies within the SME improve sales and marketing to increase revenue. 

    Our clients work directly with our tight knit crew. Who that will be depends on your project needs and what stage of the process you are in during the project.

    You can purchase online, or you can call us to arrange a quote or a free non-obligation pre-sales call with a consultant.

    At present, we only work remotely with clients over the internet. Working remotely lets us keep our prices low while providing top value services.
    As an internet company, we are very experienced working without face to face meetings.
    We communicate by email, telephone and video. 




    Yes, we provide premium hosting working exclusively with the best WordPress hosting providers. If you want to have your own hosting agreement, we can help advise on this. We strongly recommend using the best hosting providers. 

    All our websites servces come with optional hosting packages. 

    Quality web hosting is super important! Saving a few extra bucks every month on lower quality hosting will hurt your website performance in both user experience, and in Google.


    • Bug fixes and enhancements
    • Firewall protection
    • DDoS protection
    • Malware + virus prevention
    • Website backups: daily, weekly, monthly
    • 24/7/365 real-time server monitoring
    • Updates to MODX CMS

    Our standard Webhosting fee is £20 per month for one website. We do charge an extra small fee for maintaining WordPress such as updating plugins and patching with the latest security fixes etc. 

    Usually in London, otherwise it will be at the data centre closest to where your website users reside.

    We partner with leading web hosts to provide 3rd party 24/7/365 security and monitoring team, so even when we are all sleeping, your server is being carefully watched over.

    Typically, we will activate your web hosting account in 24 hours of starting the new website setup or migration. The factors that usually decide this can be whether an SSL Certificate needs to be applied to the domain and if you use Cloudflare or another security provider etc.

    Yes, our hosting packages have the option to include email hosting in 2 ways. We provide email with your web hosting package that includes email addresses on your very own domain. Alternatively, we can also set up Gmail with your company website domain name (using G-suite).

    If you haven’t already arranged your domain and email we can also supply these, or you can use your own.
    We can register your new domain name or renew this.
    Our hosting packages have the option to include email hosting with your domain. 

    To purchase new domains, or transfer existing ones – we use either Google Domains or Cloudflare

    We provide you with an SSL certificate and a CDN (Content Delivery Network) through our standard web hosting packages.

    We offer a dual backup strategy to protect your website. In the first instance, the webhost will do the backup. Thereafter we also do backups to another location that is independent of the web host.

    Yes, we can provide you with the backup website and at no extra cost! We can also copy, clone and stage the website for testing purposes

    We take downtime seriously and only use premium high-end web hosts, which have on average 99.9% uptime. Server maintenance and upgrades are always scheduled during off-peak and off-hour times 


    SEO Questions

    Yes, we provide SEO services, for an additional fee. See our SEO services page for more details

    No, we only provide SEO services for websites that we build. We want to be sure the technical build of the website ticks all the SEO boxes. Additionally, we design websites for users. 


    Google Stuff

    Google Sitekit is a WordPress plugin that connects with Google API’s (Application Program Interfaces). We use Google Site kit to integrate the main Google services with your website – such as Google Analytics, Search Console, Maps and Tag Manager. 

    Google Search Console allows your website to communicate with Google, and Google with you. Google Search Console (aka Google Webmaster) provides your SEO rankings, along with optimistion tips and recommendations specific to your website.

    Google Maps for companies is managed under a program called Google My Business. Including your company on local maps in Google is a great way to be found by prospective customers more often. 

    Google Analytics lets you understand how people use your website. You can measure the performance of all of your marketing campaigns and identify potential improvements.

    You can have a company account with YouTube. Video continues to grow, making this channel another opportunity to reach prospective customers.

    Google Tag Manager is a system for installing marketing and tracking scripts for Google products, as well as third party products like Facebook Ads, Microsoft Ads, LinkedIn Ads and more.

    Google Optimise is another one of Google’s product that we use. This setup and optimisation services is provided as part of our website maintenance packages.

    Google Data Studio is a reporting tool that can give you instant reports of all Google Products.


    Email Marketing

    We use either MailChimp or HubSpot CRM Email. Both have free starter editions with optional paid features as you increase website users over 2000, and 1000 respectively.

    We help nurture your email contacts into leads through effective email marketing. Through targeted campaigns we drive prospects through the sale funnel into converting customers. 

    We do not believe in purchasing lists as the quality is often low, and it may not even be GDPR compliant.  We believe in building an email list from your website marketing.


    Graphic Design

    Advanced graphic design can be provided at an additional fee upon our standard services. For example, Image design or edited by a graphic designer. We do design icons and use stock images as part of our design process.




    Copy Writing

    A: Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages. 

    We use a third party to write the content. We submit this for your review, and work with you to apply your industry knowledge to create unique content.

    Definitely, we have an in-house copywriter you can work with to write compelling content.

    Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we have a copywriter on our team who can help clean up or write original content for you at an additional cost.


    Content Marketing

    A: Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages. 

    We use a third party to write the content. We submit this for your review, and work with you to apply your industry knowledge to create unique content.

    Definitely, we have an in-house copywriter you can work with to write compelling content.

    Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we have a copywriter on our team who can help clean up or write original content for you at an additional cost.


    Digital Web4U

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